- Manages end-to-end planning, execution, control, and closure of projects
- Uses Project Management principles and techniques to assist the product owner and scrum master in
ensuring Roadmaps, Epics and Releases are aligned to the overall outcomes required by the project
- Manages the aggregated delivery of multiple Scrum teams
- Manages delivery from onshore and offshore teams to time and budget
- Works cross-functionally with management and product owners to ensure that Scrum teams are
appropriately resourced
- Owns the project delivery process and ensures it supports execution by self-organizing Agile teams
- Works with product owners to build business cases linked to project goals and the value defined in
the stories of the backlog
- Supports the product owner in communicating and managing the priority of stories in the backlog,
WIP and delivering the MVP
- Creates and tracks a project plan reflecting a Scrum of Scrums, linking development team velocity to
project milestones and making work visible
- Works with Scrum teams to pro-actively identify and manage risks, issues and decisions during the life
of the project
- Works with stakeholders to manage the scope, timeline and quality of the deliverables
- Establishes and tracks releases, milestones and deliverables between functional groups
- Collaborates with clients and internal stakeholders to manage expectations and mitigate risk
- Supports the removal of impediments for the Scrum team

- Ensure that all programs deliver the desirable outcome to the organisation in an Agile environment
- Formulated, organised, and monitored inter-connected projects
- Managed and taken ownership of the schedule for current and pipeline project work
- Planned and designed the programme’s approach and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate
- Communicated with project owners on deadlines, details, schedules, and all necessary information
- Dealt with internal stakeholders strengthening and developing working relationships
- Worked closely with the project managers, product owners, technical teams, business stakeholders and third parties, and reports to the Delivery Director.
- Engaged and worked within multi-functional project teams comprising Sales, Development, and Project teams
- Foreseen and addressed potential scheduling and delivery conflicts early and proactively propose solutions for resolution
- Created and managed guidelines and documentation
- Led a resource planning meeting each week, ensuring all resource requests are logged as well as competently dealing with adhoc requests.
- Prepared reports for program directors
- Led project status meetings with department heads to check on status, budget and team project plans - reporting back to the Director of Client Services

- Provided front line primary system support for more than a thousand financial advisers across the UK on various technical issues on the True Potential system that includes generating reports and portfolio valuation, value service proposition, and business submission of both platform and off-platform cases
- Responsible for responding and resolving daily queries via email, phone call, and service tickets in a timely manner according to the agreed SLA
- Assisted with training of new members of the team and provide support to other departments across the organisation
- Responsible for the reconciliation of commissions and fees
- Provided training to directors, financial advisers and other staff during a firm visit or a training course in the head office through a series of presentation or a webinar training through a remote session
- Worked with other team members to complete special projects and achieve project deadlines
- Provided support to financial advisers on their implementation stage to the True Potential system by setting up their agencies with various providers, transfer of servicing, and initial system training.