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Senior Project Manager - Agile | Waterfall | Scrum

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A PRINCE2 and AgilePM Foundation certified Project Manager with 8+ years of experience working in an Agile Software Development environment, and a successful track record in managing and delivering multiple projects to deadline and within budget. I have experience working in high-value project deployments to national and multi-national eCommerce organisations.

The combination of my skills in BA (Hons) Computing in Business and various work experiences enable me to provide a high-quality service to end-users. I have deep experience in finding clever solutions to complex problems in a variety of different realms and learn quickly about new industries and markets.

Crafted Projects

Bedfolk: The Edge (John Lewis) x PeopleVox API integration


Brand Evangelists for Beauty: Shopify Plus x NetSuite API integration


Bulldog Gear: Shopify x NetSuite API integration


Philip Morris: Linnworks x Vend API integration


Powerbronze: Magento x Khaos Control API integration


Clive Mark: Shopify Plus x Cybertill API integration


The Cake Decorating Company: NetSuite x PVX x VisualSoft integration


Crafter's Companion: NetSuite x Magento 2 API integration


Jeuneora: Shopify Plus x NetSuite x PVX API integration


This Works: Shopify Plus x NetSuite API integration


Molly Brown: Magento x Khaos Control API Integration


ZAP Clothing: Magento 2 x Cybertill API integration


Molly Brown: Khaos x Magento API integration


The Sports Edit: NetSuite x Synergy FTP integration



Agile Project Manager

  •  Alchemy Global Solutions
  •  Jan 2023 - Present

- Manages end-to-end planning, execution, control, and closure of projects
- Uses Project Management principles and techniques to assist the product owner and scrum master in
ensuring Roadmaps, Epics and Releases are aligned to the overall outcomes required by the project
- Manages the aggregated delivery of multiple Scrum teams
- Manages delivery from onshore and offshore teams to time and budget
- Works cross-functionally with management and product owners to ensure that Scrum teams are
appropriately resourced
- Owns the project delivery process and ensures it supports execution by self-organizing Agile teams
- Works with product owners to build business cases linked to project goals and the value defined in
the stories of the backlog
- Supports the product owner in communicating and managing the priority of stories in the backlog,
WIP and delivering the MVP
- Creates and tracks a project plan reflecting a Scrum of Scrums, linking development team velocity to
project milestones and making work visible
- Works with Scrum teams to pro-actively identify and manage risks, issues and decisions during the life
of the project
- Works with stakeholders to manage the scope, timeline and quality of the deliverables
- Establishes and tracks releases, milestones and deliverables between functional groups
- Collaborates with clients and internal stakeholders to manage expectations and mitigate risk
- Supports the removal of impediments for the Scrum team

Integrations Project Manager Consultant

  •  Patchworks
  •  Oct 2019 - Dec 2022

- Successfully managed multiple end-to-end medium to large high-value iPaaS (Integration Platform as a Service) project deployments to international and multi-national B2B/B2C eCommerce organisations
- Managed the cloud-based integration of systems through APIs, XML, Flat Files
- Experienced in managing various SaaS ERP software integrations – NetSuite, Microsoft Dynamics NAV, Brightpearl, Linnworks, Khaos Control, Cybertill, OpSuite
- Experienced in managing various SaaS e-Commerce software integrations – Shopify Plus, Magento, Vend, Visual Soft, Salesforce Commerce Cloud, JOOR
- Experienced in managing various SaaS Warehouse Management System/3PL software integrations – PeopleVox, Cygnia, Synergy, BAJA Fulfilment via Bilbee API
- Experienced in managing senior stakeholders across the full range of businesses and technology functions
- Managed changes to the project costs, schedule and scope through approved change control processes
- Trained new project managers to ensure seamless onboarding process
- Managed client expectations by constantly providing updates on current projects
- Managed User Acceptance Testing (UAT)

Programme Manager

  •  Patchworks
  •  Apr 2021 - Aug 2023

- Ensure that all programs deliver the desirable outcome to the organisation in an Agile environment
- Formulated, organised, and monitored inter-connected projects
- Managed and taken ownership of the schedule for current and pipeline project work
- Planned and designed the programme’s approach and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate
- Communicated with project owners on deadlines, details, schedules, and all necessary information
- Dealt with internal stakeholders strengthening and developing working relationships
- Worked closely with the project managers, product owners, technical teams, business stakeholders and third parties, and reports to the Delivery Director.
- Engaged and worked within multi-functional project teams comprising Sales, Development, and Project teams
- Foreseen and addressed potential scheduling and delivery conflicts early and proactively propose solutions for resolution
- Created and managed guidelines and documentation
- Led a resource planning meeting each week, ensuring all resource requests are logged as well as competently dealing with adhoc requests.
- Prepared reports for program directors
- Led project status meetings with department heads to check on status, budget and team project plans - reporting back to the Director of Client Services

Systems Analyst

  •  CDK Global
  •  Apr 2017 - Oct 2019

- Analysed and resolved complex software product issues, using analytical, technical or programming skills
- Managed a range of technical cases at any one time at all different complexities
- Interpreting, debugging application code and isolating issues
- Guided, advised and coached other team members and clients on issue and problem resolution
- Documented solutions and produced written guidance on resolution steps and procedures
- Reported issues and recommended process improvements
- Making initial contact with the client who logged the issue to understand, gather information and try to recreate the issue
- Taking direct ownership of software related issues through the case management system
- Provided coaching and support to other analysts within the team on product and technical issues

Software Support Analyst

  •  True Potential LLP
  •  Aug 2014 - Mar 2017

- Provided front line primary system support for more than a thousand financial advisers across the UK on various technical issues on the True Potential system that includes generating reports and portfolio valuation, value service proposition, and business submission of both platform and off-platform cases
- Responsible for responding and resolving daily queries via email, phone call, and service tickets in a timely manner according to the agreed SLA
- Assisted with training of new members of the team and provide support to other departments across the organisation
- Responsible for the reconciliation of commissions and fees
- Provided training to directors, financial advisers and other staff during a firm visit or a training course in the head office through a series of presentation or a webinar training through a remote session
- Worked with other team members to complete special projects and achieve project deadlines
- Provided support to financial advisers on their implementation stage to the True Potential system by setting up their agencies with various providers, transfer of servicing, and initial system training.


Bachelor of Arts (BA) Computing in Business

  •  University of Huddersfield
  •  Sep 2013 - Jul 2014

Foundation degree, Information Technology

  •  University of Huddersfield
  •  Sep 2011 - Aug 2014

BTEC National Diploma for IT Practitioners, Software Development

  •  Stockton Riverside College
  •  Oct 2012 - Jul 2011